Privacy Policy

It is important that you read and understand our privacy policy.

1. Introduction

Last updated: 15.05.2018

This Privacy Policy applies to all the products, services, websites and apps offered by Boostant, except where otherwise noted. We refer to those products, services, websites and apps collectively as the “services” in this policy.

References to "data" in this Privacy Policy will refer to whatever data you use our services to collect, whether it be promotion entries, data collected in a form, or data inserted on a site hosted by us – it’s all your data! Reference to personal information or just information, means information about you personally that we collect or for which we act as custodian.

2. Information we collect

2.1 Who are “you”?

We refer to “you” a lot in this Privacy Policy. To better understand what information is most relevant to you, see the following useful definitions.

Marketers

You hold an account within a Boostant service and you create promotions.

Entrants

You have received a promotion powered by a Boostant service.

Website Visitor

You are just visiting one of our websites because you are Curious!

2.2 Information we collect about you.

  • Contact Information (for example an email address).

    You might provide us with your contact information, whether through use of our services, a form on our website, an interaction with our sales or customer support team, or a participation in one of Boostant’s own promotions.

  • Usage information.

    We collect usage information about you whenever you interact with our websites and services. This includes which webpages you visit, what you click on, when you perform those actions, what language preference you have, and so on.

  • Device and browser data.

    We collect information from the device and application you use to access our services. Device data mainly means your IP address, operating system version, device type, system and performance information, and browser type.

  • Information from page tags.

    We use third-party tracking services that employ cookies and page tags (also known as web beacons) to collect data about visitors to our websites. This data includes usage and user statistics. Emails sent by Boostant or by users through our services include page tags that allow the sender to collect information about who opened those emails and clicked on links in them. We provide more information on cookies below.

  • Log Data.

    Like most websites today, our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including originating IP addresses, internet service providers, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system versions, device type and timestamps.

  • Referral information.

    If you arrive at a Boostant website from an external source (such as a link on another website or in an email), we record information about the source that referred you to us.

  • Information from third parties and integration partners.

    We collect your personal information or data from third parties if you give permission to those third parties to share your information with us or where you have made that information publically available online.

If you are a Marketer we will also collect:

Account Information

  • Registration information.

    You need a Boostant account before you can use Boostant services. When you register for an account, we collect your email address and password. We also collect your first name, last name, gender, phone number, date of birth if you supply it in the account management section. If you choose to register by using a third-party account (such as your Facebook account), please see “Information from third parties” above.

  • Account settings.

    You can set various preferences and personal details on pages like your account settings page. For example, your default language, time zone and communication preferences (e.g. opting in or out of receiving marketing communications from Boostant).

Use of some of our services will also result in us collecting the following data on your behalf:

  • Promotions/form data.

    We store your promotions/form data for you and provide analysis tools for you to use with respect to this data.
    We would like to emphasize that we will not use your promotions/form data to compete with you, market to your clients, or contact them for any other means of profit. We will also not sell your promotions/form data to anyone.

  • Profile data.

    When you sign up for our services you are asked to provide us with information about yourself and to give us more detailed insights into who you are.

3. How we use the information we collect

3.1 Marketer

We process personal data about you either with your consent or in order to:

  • Fulfill our contractual responsibility to deliver the services to you;

  • To pursue Boostant's legitimate interests of:

    • improving service experience; and

    • developing new products and service features.

In each of the instances where we describe how we use your data in this privacy policy, we have identified which of these grounds for processing we are relying upon.

You have consented to us using certain types of cookies on our websites. In particular, we use:

  • Page tags and web beacons.

    We collect information from page tags and web beacons to allow us to determine the success of our advertising campaigns. We also use page tags to measure the performance of email messaging and to learn how to improve email deliverability and open rates.

    Examples: We use this data to personalize online marketing campaigns to be relevant to you and your use of our services. By clearing your cookies in your browser settings you will no longer see personalized messages in this way but you continue to see ads over the internet that are not based on information you provided to Boostant.

We process your personal information in the following categories of data for legitimate interests pursued by us, which are described in detail in this privacy policy. We have undertaken to ensure that we place clear limitations on each of these uses so that your privacy is respected and only the information necessary to achieve these legitimate aims is used. Our primary goal is to improve upon and make sure our services and messaging are relevant for all our users, while also ensuring that personal information of all users is respected and protected.

  • Contact Information.

    We use contact information to respond to your inquiries, send you information as part of the services, and send you marketing information (for as long as you do not opt-out).

    Examples: We use your email address to send you marketing (newsletters), unless you indicate a preference to opt-out and for general updates on your account. You can opt out of marketing communications at any time by clicking on the “unsubscribe” link in them, or changing the relevant setting on your My Account page.

  • How you use our services.

    We use information about how you use our services to improve our services for you and all users.

    Examples: We collect information about the types of promotions you create (e.g. Sweepstakes) to build a profile about you so as to help direct you to other relevant features and services we offer and help you in using our services, for example by making recommendations for you to optimize use of our services.

  • Device data.

    We use device data both to troubleshoot problems with our service and to make improvements to it. We also infer your geographic location based on your IP address.

    Examples: Device and browser data: We collect this to help us improve your service experience through a specific device/browser by optimizing how the website looks in a particular browser, how your screen brightness affects your experience and to ensure the service operates optimally and as it should on different devices and browsers.

  • Log data.

    We use log data for many different business purposes to include:

    • To monitor abuse and troubleshoot.

    • To create new services, features, content or make recommendations.

    • To track behavior at the aggregate/anonymous level to identify and understand trends in the various interactions with our services.

    • To fix bugs and troubleshoot product functionality.

    Examples: Your IP address is used to determine where an unknown/unauthorized access may have occurred in your account (abuse monitoring).

  • Referral information.

    We use referral information to track the success of our integrations and referral processes.

  • Third parties and integrations.

    We will collect and use information from third parties and integration partners to:

    • Ensure you can sign-up to our service from a third-party integration like Facebook;

    • To personalize our services for you; and

    • Ensure you can use our service in conjunction with other services.

  • Service and Marketing uses.
    • Profiling. We combine information about you from third-party sources with information we hold about you to create a user profile, which will help us to make our sales and marketing efforts more relevant to you and to personalize and improve your service experience.

  • To manage our services we will also internally use your information and data, for the following limited purposes:
    • To enforce our agreements where applicable.

    • To prevent potentially illegal activities.

  • Legal uses.

    To respond to legal requests or prevent fraud, we may need to use and disclose information or data we hold about you. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

We collect and use the following data on the basis that we have to use this information in order to fulfill our contract with you:

  • Your Account Information.

    We need to use your account data to run your account, provide you with services, bill you for our services, provide you with customer support, and contact you about your service or account. We occasionally send you communications of a transactional nature (e.g. service-related announcements, billing-related matters, changes to our services or policies, a welcome email when you first register). You cannot opt out of these communications since they are required to provide our services to you.

  • Your Profile.

    We process other aspects of your account information (like the personal information you provide about your company, language, time zone and your marketing preferences) for legitimate interests like providing you with a personalized experience and relevant and useful marketing information as well as to make other product, feature and service recommendations to you to optimize your use of the services we offer.

You can object to us using your data as described above but our ability to fully and properly provide our services to you may be impacted if you do not want us to collect or use the above data.

3.2 Entrant

We process your personal information in the following categories of data for legitimate interests pursued by us, which are described in detail in this privacy policy. We have undertaken to ensure that we place clear limitations on each of these uses so that your privacy is respected and only the information necessary to achieve these legitimate aims is used. Our primary goal is to improve upon and make sure our services and messaging are relevant for all our users, while also ensuring that personal information of all users is respected and protected.

  • Cookies (to include page tags).

    We collect information using cookies when you participate in a promotion. These cookies are used to ensure that the full functionality of our promotion service is operational, to ensure the promotion operates appropriately and optimally. After participation in a promotion, in most cases, you will be re-directed to our website and treated as a website visitor where other cookies may be used so you should read our Website Visitor section if this is of interest to you.

    Examples: We use page tags to measure the performance of email messaging and to learn how to improve email deliverability and open rates. We also use cookies to ensure an entrant can only participate in a promotion once (where the Marketer has set this function) and to track completion rates of promotions.

  • Contact Information.

    As an Entrant, we only use contact information to respond to an inquiry which you submit to us.

    Examples: Our customer support team use your email address to communicate with you if you have contacted us about a promotion you received, but we will not send marketing to you unless you have otherwise opted-in to marketing.

  • How you use our services.

    We use information about how you use our services to improve our services for you and all users.

    Examples: We collect information about the types of questions you answer. This data will be aggregated and anonymized so we can examine patterns in terms of entrant preferences when submitting entries. We collect and use all this data for our legitimate interests like helping us improve the experience for entrants (so that promotions are easier to accomplish), to understand industry trends in and to help improve the completion rates on promotions. We will also use usage information such as the type of promotions that you participated to personalize products we show you on completion of a promotion when you are re-directed to our website.

  • Device and browser data.

    We use device data both to troubleshoot problems with our service and to make improvements to it. We also infer your geographic location based on your IP address.

    Examples: We collect this to ensure that service experience works well across all possible devices and to infer geographic location to produce aggregated data around Entrant location trends. We also want to use this information to provide an additional data layer to Marketers so that they can filter entries by e.g. inferred geographic location. We infer location from IP address. Finally, we will use this information to compare and look at trends on how our service operates and how you interact with promotions on different browsers and devices.

  • Log data.

    We use log data for many different business purposes to include:

    • To monitor abuse and troubleshoot.

    • To create new services, features, content or make recommendations.

    • To track behavior at the aggregate/anonymous level to identify and understand trends in the various interactions with our services.

    • To fix bugs and troubleshoot product functionality.

    Examples: Your IP address is used for abuse monitoring purposes (so we can identify an Entrant who abused the promotion participation experience in a manner contrary to our usage policies) or to facilitate the Marketer in complying with their own legal obligations. We also collect log data to collate aggregated data and metrics on activity at a non-identifying level and so that we can identify trends in promotion participation over time.

  • Third parties and integrations.

    We will collect and use information from third parties and integration partners to facilitate Marketers in sending promotions to you.

  • To manage our services we will also internally use your information and data, for the following limited purposes:
    • To enforce our agreements where applicable.

    • To prevent potentially illegal activities.

  • Legal uses.

    To respond to legal requests or prevent fraud, we may need to disclose any information or data we hold about you. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

3.3 Visitor

We process personal data about you where:

  • You have consented or;

  • Boostant’s has legitimate interests of:

    • improving service experience; and

    • developing new products and service features.

    In each of the instances where we describe how we use your data in this privacy policy, we have identified which of these grounds for processing we are relying upon. When you have consented we collect and use the following information about you:

  • Contact Information.

    We use contact information to respond to your inquiries, send you information as part of the services, and send you marketing information (as long as you have agreed to this at the point of providing your information and for as long as you do not opt-out).

    Examples: We provide your email address to a member of our sales team who will contact you if you submitted an inquiry through one of the online forms on our site. You will also receive marketing communications from us if you have consented to this at the point where you provided your information. We will always provide you with the means to opt-out of this marketing at any time.

  • Cookies - page tags and web beacons.

    We collect information from page tags and web beacons to allow us to determine the success of our advertising campaigns. We also use page tags to measure the performance of email messaging and to learn how to improve email deliverability and open rates.

    Examples: To personalize marketing campaigns run through third-party advertisers and help Boostant measure online advertising success and to deliver ads for our services based on user preferences. See our cookies section . If you do not want Boostant to use this information to serve you targeted ads about our services, you may indicate your preferences at https://preferences-mgr.truste.com/ or, if you are located in the European Union, at https://www.youronlinechoices.eu/. You may continue to receive ads over the internet that are not based on information you provided to Boostant.

  • How you use our services.

    We use information about how you have interacted with our websites to improve our website services for you and all users. Some examples relevant to you:

    Examples: We collect information about the webpages you have visited and your activity on our websites. We collect this information so that we can track the most visited and most useful parts of our website to identify what are our most popular services.

    As a result of the above data we collect, we also carry out the following:

  • Profiling.

    We combine information about you from third-party sources with information we hold about you to create a user profile, which will help us to make our sales and marketing efforts more relevant to you and to personalize and improve our marketing campaigns and website experience.

We process your personal information in the following categories of data for legitimate interests pursued by us, which are described in detail in this privacy policy. We have undertaken to ensure that we place clear limitations on each of these uses so that your privacy is respected and only the information necessary to achieve these legitimate aims is used. Our primary goal is to improve upon and make sure our services and messaging are relevant for all our users, while also ensuring that personal information of all users is respected and protected.

  • Device data.

    We use device data both to troubleshoot problems with our service and to make improvements to it. We also infer your geographic location based on your IP address. Some examples relevant to you:

    Examples: We collect device and browser information from you to troubleshoot website functionality issues and to fix bugs.

  • Log data.

    We use log data for many different business purposes to include:

    • To monitor abuse and troubleshoot.

    • To track your preferences and create new services, features, content or make recommendations personalized for you.

    • To track behavior at the aggregate/anonymous level to identify and understand trends in the various interactions with our services.

    • To fix bugs and troubleshoot product functionality.

    Examples: Your browser type to determine how we can present our website best within that browser environment.

  • Referral information.

    We use referral information to track the success of our integrations and referral processes.

    Examples: If you clicked on an advertisement for Boostant, presented by one of our partners on the web, which brought you to one of our websites, we will record this information to help us track the success of advertising campaigns

    To manage our services we will also internally use your information and data, for the following limited purposes:
    • To enforce our agreements where applicable.

    • To prevent potentially illegal activities.

  • Legal uses.

    To respond to legal requests or prevent fraud, we may need to disclose any information or data we hold about you. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

4. Information you share

Our service let you share information with others. Remember that when you share information publicly, it can be indexable by search engines. Our service provides you with different options on sharing and deleting your content but we cannot delete content from search engines so you need to be careful about information you make public.

5. Information we share: Partners and Integrations

We do not share your information or data with third parties outside Boostant except in the following limited circumstances:

  • If you are a Marketer that is part of an Enterprise team using Boostant your account information and data will be shared with the primary administrator(s) and your promotion data may also be visible to other members in your team with whom you share your promotions or with whom you collaborate.

  • To help us provide certain aspects of our services we use our affiliates and trusted key partners – in particular, we engage third parties to:

    • facilitate the sending of transactional emails to Marketers and Entrants.

    • deliver and help us track our marketing and advertising content.

    • help us track website conversion success metrics.

    • manage our sales and customer support services to you.

    We enter into confidentiality and data processing terms with partners to ensure they comply with high levels of confidentiality and best practice in privacy and security standards and we regularly review these standards and practices.

  • We also have to share information or data in order to:

    • meet any applicable law, regulation, legal process or enforceable governmental request.

    • enforce applicable policies, including investigation of potential violations.

    • detect, prevent, or otherwise address fraud, security or technical issues.

    • protect against harm to the rights, property or safety of our users, the public or to Boostant and/or as required or permitted by law.

6. Cookies

We and our partners use cookies and similar technologies on our websites. We use certain cookies, as described in our Privacy Policy, that you agree to when you use our sites and, in the case of some cookies, for legitimate interests of delivering and optimizing our services (where the cookie delivers essential functionality). Cookies are small bits of data we store on the device you use to access our services so we can recognize repeat users. Each cookie expires after a certain period of time, depending on what we use it for. We use cookies and similar technologies for several reasons:

  • To gather metrics about your promotion participation experience.

    For example, we will collect data about the number of clicks it took Entrants to complete a promotion, whether they left and returned to a promotion, whether they skipped parts of a promotion and how long it took to complete the promotion and other details about the promotion participation. However, this information is collated and kept at an aggregated and anonymized level only.

  • To make our site easier to use.

    Marketers if you use the “Remember me” feature when you sign into your account, we store your username in a cookie to make it quicker for you to sign in whenever you return to Boostant.

  • For security reasons.

    We use cookies to authenticate your identity and confirm whether you are currently logged into Boostant or determine if an incident impacts you.

  • To provide you with personalized content.

    We store user preferences, your default language, device and browser information, your profile information which includes, the level of usage of service and the web-pages on our site which you visit, so we can personalize the content you see.

  • To improve our services.

    We use cookies to measure your usage of our websites and track referral data, as well as to occasionally display different versions of content to you. This information helps us to develop and improve our services (it helps us focus on the parts of the service you seem most interested in) and optimize the content we display to you (which may include marketing content).

  • To advertise to you.

    We, or our service providers and other third parties we work with, place cookies when you visit our website and other websites or when you open emails that we send you, in order to provide you with more tailored marketing content (about our services or other services), and to evaluate whether this content is useful or effective. For instance, we evaluate which ads are clicked on most often, and whether those clicks lead users to make better use of our tools, features and services. If you don’t want to receive ads that are tailored to you based on your online activity, you may “opt out” of many of the companies that are involved in such tailoring by going to https://www.aboutads.info, https://preferences-mgr.truste.com/ or, if you’re located in the European Union, at https://www.youronlinechoices.eu. Opting out in this way does not mean you will not receive any ads; it just means that you will not receive ads from such companies that have been tailored to you based on your activities and inferred preferences.

  • Google Analytics.

    In addition to the above, we have implemented on our websites certain Google Analytics features that support Display Advertising, including re-targeting. Visitors to our websites may opt out of certain types of Google Analytics tracking, customize the Google Display Network ads by using the Google Ad Preferences Manager and learn more about how Google serves ads by viewing its Customer Ads Help Center. If you do not wish to participate in Google Analytics, you may also download the Google Analytics opt-out browser add-on.

You can choose to remove or disable cookies via your browser settings.

7. Security

Within the framework of its services, Boostant attributes the very highest importance to the security and integrity of its customers’ personal data.

Thus and in accordance with the GDPR, Boostant undertakes to take all pertinent precautions in order to preserve the security of the data and, in particular, to protect them against any accidental or unlawful destruction, accidental loss, corruption, unauthorised circulation or access, as well as against any other form of unlawful processing or disclosure to unauthorised persons. To this end, Boostant implements industry standard security measures to protect personal data from unauthorised disclosure.

Boostant uses FastSpring to process our credit card payments and no credit card details are stored on our servers. To ensure the protection of sensitive information, FastSpring is fully PCI compliant and adhere to PCI DSS regulations. Their entire e-commerce infrastructure is regularly monitored and credit card numbers are never stored.

Moreover, in order to avoid in particular all unauthorised access, to guarantee accuracy and the proper use of the data, Boostant has put the appropriate electronic, physical and managerial procedures in place with a view to safeguarding and preserving the data gathered through its services.

Keeping your data secure also requires that you maintain the security of your account by using sufficiently complicated passwords and storing them safely. You should also ensure that you have sufficient security on your own systems. From our side, where possible we offer TLS to secure the transmission of your personal information and data.

Notwithstanding this, there is no absolute safety from piracy or hackers. That is why in the event a breach of security was to affect you, Boostant undertakes to inform you thereof without undue delay and to use its best efforts to take all possible measures to neutralise the intrusion and minimise the impacts. Should you suffer any loss by reason of the exploitation by a third party of a security breach, Boostant undertakes to provide you with every assistance necessary so you are able to assert your rights.

You should keep in mind that any user, customer or hacker who discovers and takes advantage of a breach in security renders him or herself liable to criminal prosecution and that Boostant will take all measures, including filing a complaint and/or bringing court action, to preserve the data and the rights of its users and of itself and to limit the impacts.

8. Location Of Data Storage And Transfers

The host servers on which Boostant processes and stores its databases are located exclusively within the European Union.

9. Data Retention

If you hold an account with Boostant we do not delete the data in your account – you are responsible for and control the time periods for which you retain this data.

  • Download/backup your promotions data.

    We provide you with the ability to export your promotions data. This allows you to create your own backups or work with your data offline.

  • Delete your promotions data.

    You can delete your promotions data (including entire promotions and entries) through your account's user interface.

  • Cancel your Boostant account.

    You can cancel your Boostant account at any time by sending email to our support team. Any cancellation of your Boostant account will result in the deletion of your account and all promotions data stored in it. This data cannot be recovered once your account is canceled. Please be aware that Boostant may for a time retain residual information in our backup and/or archival copies of our database for up to 12 months.

If you are an Entrant, you will need to ask the Marketer how long your entries will be stored in Boostant services.

10. Safety of Minors

Our services are not intended for and may not be used by minors. “Minors” are individuals under the age of 13 (or under a higher age if permitted by the laws of their residence). Boostant does not knowingly collect personal data from Minors or allow them to register. If it comes to our attention that we have collected personal data from a Minor, we may delete this information without notice. If you have reason to believe that this has occurred, please contact customer support.

11. Changes to our privacy policy

We can make changes to this Privacy Policy from time to time. In that event we will change “Last updated” date above. We suggest you to review the Privacy Policy whenever you visit our Sites, use or enter our promotions. In circumstances where a change will materially change the way in which we collect or use your personal information or data, we will send a notice of this change to all of our account holders.

12. Personalized marketing

You can opt-out from direct marketing in your account and we provide opt-out options in all direct marketing emails. Finally, if you do not wish to see personalized marketing content on the web related to our service you can clear the cookies in your browser settings.

13. Who is my data controller?

As mentioned above – all entrant data at an individual level is controlled by the Marketer. Boostant can be a data controller of data about Entrants only in the very limited ways described in the section here called “How we use the information we collect - Entrant”.

14. Your rights

Some of you (in particular, European users) have certain legal rights to obtain information about whether we hold personal information about them, to access personal information we hold about them, and to obtain its correction, update, amendment or deletion in appropriate circumstances. Some of these rights may be subject to some exceptions or limitations. We will respond to your request to exercise these rights within a reasonable time (and in all cases within 30 days of receiving a request).

Rights which you are entitled to are:


  • Data access rights

  • Right to restrict processing

  • Right of Rectification

  • Right to Erasure (Right to be Forgotten)

  • Right to object to processing

  • Right to withdraw consent; and

  • Data portability rights


  • Marketer

    Where you hold an account with Boostant service, you are entitled to a copy of all personal data which we hold in relation to you. You are also entitled to request that we restrict how we use your data or object to some aspect of our treatment of your data. You can access a lot of your data in your own account when you log in. However, if you want to obtain a full copy of all your data or to request a restriction / limitation in how we use your data, please contact us.

    By way of reminder, Boostant also enables you to export your own promotion data from our system so that you can back it up or use it with other applications.

  • Entrant

    Where you have participated in a promotion sent to you by a Marketer, using a Boostant service, you will need to reach out directly to that individual or organization to discuss managing, deleting, accessing, restricting access to or otherwise withdrawing consent for use of, the information which you provided to them in your participated promotions. Boostant does not control your entrant data and, accordingly, is not in a position to directly handle these requests in relation to that data. If you are having difficulties finding this Marketer you can contact us through our support team and we will try our best to help you.

    Where you wish to exercise any of the above rights with respect to the categories of Entrant data described in this policy for which Boostant is a data controller, please contact us here.

  • Visitor

    Where you have visited our website and you want to exercise any of the above rights please contact us here. Alternatively, if your request is for the right to be forgotten as it relates only to our use of cookies you can achieve this by clearing the cookies in your browser settings.

Boostant Sub-Processors

If you are a customer located in the European Union, we provide a list of sub-processors who assist Boostant in the provision of the services. In order to obtain this list contact us.

15. Exercising your rights

If you have Privacy Inquiries or questions/comments about the Privacy Policy, contact our Data Protection Officer.

Complaints

If you are resident in the European Union and you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Irish Office of the Data Protection Commissioner for data protection issues (see: ODPC Website). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.